Frequently Asked Questions

Orders are processed within 3-5 business days. Once shipped, standard delivery typically takes 5-7 business days. You will receive a tracking number via email to monitor your package’s journey. Expedited shipping options are available at checkout.

Once your order is shipped, you will receive a notification from Shop with your tracking information. You can use this number on the carrier’s website to check the current status and estimated delivery date of your order.

We accept returns for items that are in new, unworn, and resalable condition within 14 days from the delivery date of your order. To initiate a return, send us an email: info@dominithebrand.com. Return Options: Once you initiate the return process, you will have three options: Refund: Issued to the same payment method used for the purchase. Store Credit: Store credit, which expires every 60 days. Exchange: Exchange for another item of your choice. Defective or Incorrect Items: In the rare event that you receive a wrong or defective item, we apologize for the inconvenience. If you choose to exchange items: Lower Priced Item: If the new item is of lower value, we will refund the difference. Higher-Priced Item: If the new item is of higher value, we will send you an invoice to cover the price difference. Refunds Processing Time: Once a refund is approved, it takes 7-10 business days for the amount to be credited back to the original payment method, depending on the bank. Shipping Costs: Please note that we do not refund shipping costs unless we made a mistake with your order.

Yes, exchanges for different sizes are accepted within 14 days of delivery, provided the item is in its original condition. Please contact our support team to arrange an exchange.

Currently, Domini offers shipping to select international destinations. Shipping fees and delivery times vary by location and are displayed at checkout. For more information, please contact our support team.

Once an order is placed, we aim to process it quickly, so changes or cancellations may not always be possible. If you need to make adjustments, please reach out to our support team as soon as possible, and we’ll do our best to accommodate your request.

We recommend washing on a gentle cycle with similar colors and avoiding high heat to maintain the quality of your Domini items.

At this time, Domini does not offer custom orders. However, check out our Upcrown Designs LLC instagram page where we do all types of customizations.

Domini accepts all major credit cards, AfterPay, Affirm, Klarna, Shop Pay, and Apple Pay for your convenience. All payments are processed securely.

You can reach our customer service team at info@dominithebrand.com. We aim to respond within 24-48 hours and are here to help with any questions or concerns.